1. Whenever placing an Order, Buyers are obliged to read and accept Made In’s “Shipping, Returns and Exchanges Policy”, and in no way should they complete an Order without this information being made available and accepted in a clear and clear manner. clarified.

2. In addition to what is mentioned in point 1. above, Buyers will find in the “Orders Area” of the Made In website all the necessary means for the full and timely exercise of their legal rights, being able to have access at any time and in real time, to the “status” of all Orders that you have placed and, at that same moment, choose to exercise your “right of free resolution” on the Product(s) that comprise it, if the requirements for exercising the right in question check.

3. Without prejudice to the provisions of Decree-Law No. 24/2014, of 14 February, Buyers (except by agreement of the parties) will not be able to freely resolve the Order if it concerns (ii) the supply of sealed Products not subject to return, for health or hygiene protection reasons when opened after delivery; (iv) the supply of Products that, after delivery and by nature, are inseparably mixed with other articles or ceramic Products. The exercise of the “right of free resolution” will be processed as follows:

3.1. If the consumer wishes to return an Order under their right to freely terminate the contract, Made In will refund to Buyers the price they paid for the product; Under the terms of the Law, Buyers have a period of 30 (thirty) days, counting from the date of receipt of the items, to try out their items and if any do not please them, they can return them and receive a refund using the same payment method. that has been used by the Buyer or if this is not possible, by bank transfer. The Buyer must send it to the email madein-shops.com or contact us via the messaging channel in the “Orders Area” and express their intention to return. The return, the costs of which will be borne by the Buyers, must be made by sending the product by the Buyers, in properly sealed packaging (the original packaging may be used). Customer service will send you specific instructions on how to return your order(s) to the merchant(s). Please do not send the return order before receiving instructions;

3.2. For additional information, you can always contact the Made In Online Store via email at support@madein-shops.com. In the case of a return under free resolution, if the products show obvious signs of use or improper handling, the return will be rejected. Customer service will send you specific instructions on how to return your order(s) to the merchant(s). Please do not send the return order before receiving instructions;

3.3. If the consumer wants to return an Order due to lack of conformity between the ordered item and the one actually received, defect or damage – all items benefit from the brand or manufacturer’s guarantee – the Buyer must communicate the fact within 48 hours, indicating the order number. your order and a brief description of the malfunction or breakdown, by email to support@madein-shops.com, or, by telephone, to the number 00351 913 815097, from Monday to Friday, from 10am/12:30pm and 2:30 p.m. 18 p.m. The costs of returning or collecting items within the Warranty period will be borne by Made In of the product, as long as the instructions given by Made In are respected. If the products show obvious signs of use or improper handling, the return will be rejected;

3.4. If the Buyer wants to exchange the product, they must express their desire by email to support@madein-shops.com indicating the reason and the product for which they intend to exchange, in which case, they must have the product to be returned duly packaged and in perfect condition. Customer service will send you specific instructions on how to exchange your order(s) to the merchant(s). Please do not send the order before receiving the instructions;

3.5. The Buyer must choose another product. In this case, the cost of returning the 1st product and delivering the 2nd to Buyers will be borne by them, both of which must be carried out by post. The return of these items must always be done with appropriate care so that the items are returned in good condition (in salable condition) and with the original packaging. Likewise, if the packaging is damaged and the items show obvious signs of use, their return will not be accepted. All items require evaluation by the supplier and only after its evaluation and verification of compliance with the terms mentioned above, the articles may be accepted.